I'm Stuck In Kansas

After two weeks of training on my West job, we finally went to the phones for the first time on Sunday. At first it was nerve-wracking- I sat down at one of the computers, nervously put on a headset, and prayed no one would call me. That didn't happen, of course. After about ten minutes of stressing out in front of the workstation, a caller came in.

There's a scripted greeting we memorized in training for when callers come in, but for the life of me I couldn't remember what it was. Now faced with a real live person on the line, all my training flew out the window. This must have been expected, though, because pinned up on the cubicle was a yellow sheet with the very greeting I had managed to forget. I took a mental breath and plowed ahead.

"Hi, thanks for calling AOL. My name is Paul, are you calling to sign up for your free trial today?"


Things got easier after that. After all was said and done, I got something like four sales that day, which is actually pretty normal for the amount of calls I had recieved. Lemmie tell ya, though, after only two days of calls I've already gotten some wierd ones. Like the lady who called in looking for eBay help. Or the people I've gotten who don't even have checking accounts (!!) to pay for their service.


In other news, I've recently discovered the band Weezer. I guess "discovered" is a bad word; I mean, I've known about them for a while, but never really listened to a whole lot of their music. Well, they recently came out with a new single, and intrigued by it, I went and investigated the CD that came with it. I was impressed! Once I get my paycheck, I'll probabally end up using part of it to satisfy my newfound Weezer needs. There goes another twelve bucks..